Downloadable products cannot be returned or refunded. If the download link does not work after a purchase, please contact us through the “CONTACT” page and provide your order number. Please make sure to set up a customer account during the ordering process. The purchased products are listed in your account and can be downloaded at any time.
FOR MERCH PRODUCTS:
Merchandising or other products that are sent by a third party (Post, UPS, DPD, etc.) can be claimed within 14 days from the date of purchase. Simply send us the undamaged goods back. Upon receipt, the amount will be refunded to you.